{"id":601,"date":"2021-01-24T22:28:56","date_gmt":"2021-01-25T03:28:56","guid":{"rendered":"https:\/\/hebergia.ca\/faq\/"},"modified":"2025-07-01T16:12:50","modified_gmt":"2025-07-01T20:12:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/hebergia.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<p>YOU HAVE QUESTIONS? WE HAVE ANSWERS<\/p>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1610257900036\"><h2 class=\"schema-faq-question\" class=\"schema-faq-question\"><button Accordion-trigger aria-expanded=\"false\">Office opening hours<\/h2> <p class=\"schema-faq-answer\">1\ufe0f\u20e3 If you are currently staying in one of our chalets and need immediate assistance, an emergency line is available <strong>24 hours a day, 7 days a week<\/strong>. The number is provided in your arrival instructions.<br\/><br\/>2\ufe0f\u20e3 For all other inquiries, our customer service is available:<br\/><strong>Monday to Friday:<\/strong> 10:00 a.m. to 5:00 p.m.<br\/><strong>Saturday and Sunday:<\/strong> 9:00 a.m. to 3:00 p.m.<br\/>You can reach us at <strong>450-297-1245<\/strong> (leave a message outside business hours) <br\/><br\/>You can also email us at <strong><a>info@hebergia.ca<\/a><\/strong> \u2013 emails are read and responded to during business hours.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1610259364957\"><h2 class=\"schema-faq-question\" class=\"schema-faq-question\"><button Accordion-trigger aria-expanded=\"false\">Arrival and departure times<\/h2> <p class=\"schema-faq-answer\">Arrival is from 5 p.m. and departure before 11 a.m. <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1679412169797\"><h2 class=\"schema-faq-question\" class=\"schema-faq-question\"><button Accordion-trigger aria-expanded=\"false\">Early arrival &#8211; Late departure<\/h2> <p class=\"schema-faq-answer\">We guarantee an arrival from 5 p.m. for all our chalets to ensure that the maintenance is well done and completed on your arrival.<br\/><br\/>The maintenance of a chalet between two rentals requiring several hours, in order to allow you an early arrival or a late departure, we must automatically block the previous or following day.<br\/><br\/>Thus, if you wish to obtain an early arrival (or late departure) an extra is requested. This gives you the option of arriving from 1 p.m. (or staying until 5 p.m.).<br\/>We ask that you send us a request by email to this effect at <a href=\"mailto:info@hebergia.ca\" target=\"_blank\" rel=\"noreferrer noopener\">info@hebergia.ca<\/a>.<br\/><br\/><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1611545229043\"><h2 class=\"schema-faq-question\" class=\"schema-faq-question\"><button Accordion-trigger aria-expanded=\"false\">Booking terms<\/h2> <p class=\"schema-faq-answer\">&#8211; A DEPOSIT of 40% of the value of the stay is required at the time of reservation. The minimum age to make a reservation is twenty-five (25) years old. You may be asked for proof of ident<br\/><br\/>&#8211; In order to pay the balance due fifteen (15) days before the OCCUPATION DATE (Thirty (30) days, for reservations of 32 days or more) a payment request email will be sent to you.<br\/><br\/>&#8211; Within two (2) days prior to the DATE OF OCCUPANCY, a pre-authorization in the amount of $1000 will be blocked on the Renter&#8217;s credit card, as a security DEPOSIT. This SECURITY DEPOSIT may be used to compensate the Landlord for any damage caused by the Tenant to the rented premises. This SECURITY DEPOSIT will be released automatically within 10 days of the end of the stay;<br\/><br\/><br\/>We suggest that you purchase cancellation insurance or check with your financial institution to see if travel insurance is part of your member benefits with your credit card. These insurances often include cancellation coverage, including accommodation reservations like ours.<br\/><br\/>For more details see the <a href=\"https:\/\/hebergia.ca\/en\/rental-agreement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Rental agreement<\/a><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1611545247953\"><h2 class=\"schema-faq-question\" class=\"schema-faq-question\"><button Accordion-trigger aria-expanded=\"false\">How do I check-in to the cottage?<\/h2> <p class=\"schema-faq-answer\">The arrival is done entirely independently. <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1611545262969\"><h2 class=\"schema-faq-question\" class=\"schema-faq-question\"><button Accordion-trigger aria-expanded=\"false\">When will I receive the check-in instructions?<\/h2> <p class=\"schema-faq-answer\">An email with all essential information \u2014 including door code, address, and instructions \u2014 will be sent 4 days before your arrival.<br\/><br\/>Make sure your email address is valid and check your spam folder.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1679412501742\"><h2 class=\"schema-faq-question\" class=\"schema-faq-question\"><button Accordion-trigger aria-expanded=\"false\">How do I cancel my reservation?<\/h2> <p class=\"schema-faq-answer\">To cancel a reservation you must send an email to <a href=\"mailto:info@hebergia.ca\" target=\"_blank\" rel=\"noreferrer noopener\">info@hebergia.ca<\/a>.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1620137224495\"><h2 class=\"schema-faq-question\" class=\"schema-faq-question\"><button Accordion-trigger aria-expanded=\"false\">How much will my refund be if I cancel (Stay of 31 days or less)?<br\/><\/h2> <p class=\"schema-faq-answer\">&#8211; The DEPOSIT is refundable, less an administrative fee of 10% of the value of the stay before taxes, if the notice of cancellation is received more than thirty (30) days from the DATE OF OCCUPANCY.<br\/><br\/>&#8211; If notice of cancellation is received between sixteen (15) days and thirty (30) days from the DATE OF OCCUPANCY, the DEPOSIT is non-refundable;<br\/><br\/>&#8211; If the notice of cancellation is received less than fifteen (15) days from the DATE OF OCCUPANCY, no refund will be granted;<br\/><br\/>Exception: If the chalet is rebooked for the same dates and rate, the guest may choose between:<br\/>&#8211; A refund minus a 10% fee, or<br\/>&#8211; A credit note of equal value for a future stay.<br\/>In case of force majeure, see our policy: https:\/\/hebergia.ca\/force-majeure\/<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1647980691450\"><h2 class=\"schema-faq-question\" class=\"schema-faq-question\"><button Accordion-trigger aria-expanded=\"false\">How much will my refund be if I cancel (Stay for 32 days or more)?<\/h2> <p class=\"schema-faq-answer\">&#8211; The DEPOSIT is refundable, less an administrative fee of 10% of the value of the stay before taxes, if the notice of cancellation is received more than ninety (90) days from the DATE OF OCCUPANCY.<br\/>&#8211; If notice of cancellation is received between ninety (90) days and thirty (30) days from the DATE OF OCCUPANCY, the DEPOSIT is non-refundable;<br\/>&#8211; If the notice of cancellation is received less than thirty (30) days from the DATE OF OCCUPANCY, no refund will be granted;<br\/><br\/>Exception: If the chalet is rebooked for the same dates and rate, the guest may choose between:<br\/>A refund minus a 10% fee, or<br\/>A credit note of equal value for a future stay.<br\/><br\/>In case of force majeure, see our policy: <a href=\"https:\/\/hebergia.ca\/force-majeure\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/hebergia.ca\/force-majeure\/<\/a><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1620137275474\"><h2 class=\"schema-faq-question\" class=\"schema-faq-question\"><button Accordion-trigger aria-expanded=\"false\">What is the password for the wifi? <\/h2> <p class=\"schema-faq-answer\">You\u2019ll find it in the welcome email sent 4 days before your stay.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1751400713865\"><h2 class=\"schema-faq-question\" class=\"schema-faq-question\"><button Accordion-trigger aria-expanded=\"false\">How does the hot tub and A\/C? &#8230;<\/h2> <p class=\"schema-faq-answer\">All instructions for using the hot tub and air conditioning are in the unit\u2019s instruction guide.<br\/><br\/>This guide is available online via a link in the welcome email sent 4 days before your stay.<br\/><br\/>You\u2019ll find simple, illustrated instructions to help you enjoy all amenities.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1620137308754\"><h2 class=\"schema-faq-question\" class=\"schema-faq-question\"><button Accordion-trigger aria-expanded=\"false\">Lost &amp; found<\/h2> <p class=\"schema-faq-answer\">We are unfortunately not responsible for lost or forgotten items. If we have found them, it will be our pleasure to send them to you by Purolator. A fee of $ 25 + postage will be debited from the credit card on file.<br\/><br\/>We ask that you send us an email request to this effect at <a href=\"mailto:info@hebergia.ca\" target=\"_blank\" rel=\"noreferrer noopener\">info@hebergia.ca<\/a>.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>YOU HAVE QUESTIONS? WE HAVE ANSWERS<\/p>\n","protected":false},"author":1,"featured_media":1354,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-601","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Questions and Answers - Cottage Rentals | H&eacute;bergia<\/title>\n<meta name=\"description\" content=\"Come escape to the great outdoors by renting a cottage in Quebec. 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The number is provided in your arrival instructions.<br\\\/><br\\\/>2\ufe0f\u20e3 For all other inquiries, our customer service is available:<br\\\/><strong>Monday to Friday:<\\\/strong> 10:00 a.m. to 5:00 p.m.<br\\\/><strong>Saturday and Sunday:<\\\/strong> 9:00 a.m. to 3:00 p.m.<br\\\/>You can reach us at <strong>450-297-1245<\\\/strong> (leave a message outside business hours) <br\\\/><br\\\/>You can also email us at <strong><a>info@hebergia.ca<\\\/a><\\\/strong> \u2013 emails are read and responded to during business hours.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1610259364957\",\"position\":2,\"url\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1610259364957\",\"name\":\"Arrival and departure times\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Arrival is from 5 p.m. and departure before 11 a.m. \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1679412169797\",\"position\":3,\"url\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1679412169797\",\"name\":\"Early arrival - Late departure\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We guarantee an arrival from 5 p.m. for all our chalets to ensure that the maintenance is well done and completed on your arrival.<br\\\/><br\\\/>The maintenance of a chalet between two rentals requiring several hours, in order to allow you an early arrival or a late departure, we must automatically block the previous or following day.<br\\\/><br\\\/>Thus, if you wish to obtain an early arrival (or late departure) an extra is requested. This gives you the option of arriving from 1 p.m. (or staying until 5 p.m.).<br\\\/>We ask that you send us a request by email to this effect at <a href=\\\"mailto:info@hebergia.ca\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">info@hebergia.ca<\\\/a>.<br\\\/><br\\\/>\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1611545229043\",\"position\":4,\"url\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1611545229043\",\"name\":\"Booking terms\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"- A DEPOSIT of 40% of the value of the stay is required at the time of reservation. The minimum age to make a reservation is twenty-five (25) years old. You may be asked for proof of ident<br\\\/><br\\\/>- In order to pay the balance due fifteen (15) days before the OCCUPATION DATE (Thirty (30) days, for reservations of 32 days or more) a payment request email will be sent to you.<br\\\/><br\\\/>- Within two (2) days prior to the DATE OF OCCUPANCY, a pre-authorization in the amount of $1000 will be blocked on the Renter's credit card, as a security DEPOSIT. This SECURITY DEPOSIT may be used to compensate the Landlord for any damage caused by the Tenant to the rented premises. This SECURITY DEPOSIT will be released automatically within 10 days of the end of the stay;<br\\\/><br\\\/><br\\\/>We suggest that you purchase cancellation insurance or check with your financial institution to see if travel insurance is part of your member benefits with your credit card. These insurances often include cancellation coverage, including accommodation reservations like ours.<br\\\/><br\\\/>For more details see the <a href=\\\"https:\\\/\\\/hebergia.ca\\\/en\\\/rental-agreement\\\/\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">Rental agreement<\\\/a>\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1611545247953\",\"position\":5,\"url\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1611545247953\",\"name\":\"How do I check-in to the cottage?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The arrival is done entirely independently. \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1611545262969\",\"position\":6,\"url\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1611545262969\",\"name\":\"When will I receive the check-in instructions?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"An email with all essential information \u2014 including door code, address, and instructions \u2014 will be sent 4 days before your arrival.<br\\\/><br\\\/>Make sure your email address is valid and check your spam folder.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1679412501742\",\"position\":7,\"url\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1679412501742\",\"name\":\"How do I cancel my reservation?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To cancel a reservation you must send an email to <a href=\\\"mailto:info@hebergia.ca\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">info@hebergia.ca<\\\/a>.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1620137224495\",\"position\":8,\"url\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1620137224495\",\"name\":\"How much will my refund be if I cancel (Stay of 31 days or less)?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"- The DEPOSIT is refundable, less an administrative fee of 10% of the value of the stay before taxes, if the notice of cancellation is received more than thirty (30) days from the DATE OF OCCUPANCY.<br\\\/><br\\\/>- If notice of cancellation is received between sixteen (15) days and thirty (30) days from the DATE OF OCCUPANCY, the DEPOSIT is non-refundable;<br\\\/><br\\\/>- If the notice of cancellation is received less than fifteen (15) days from the DATE OF OCCUPANCY, no refund will be granted;<br\\\/><br\\\/>Exception: If the chalet is rebooked for the same dates and rate, the guest may choose between:<br\\\/>- A refund minus a 10% fee, or<br\\\/>- A credit note of equal value for a future stay.<br\\\/>In case of force majeure, see our policy: https:\\\/\\\/hebergia.ca\\\/force-majeure\\\/\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1647980691450\",\"position\":9,\"url\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1647980691450\",\"name\":\"How much will my refund be if I cancel (Stay for 32 days or more)?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"- The DEPOSIT is refundable, less an administrative fee of 10% of the value of the stay before taxes, if the notice of cancellation is received more than ninety (90) days from the DATE OF OCCUPANCY.<br\\\/>- If notice of cancellation is received between ninety (90) days and thirty (30) days from the DATE OF OCCUPANCY, the DEPOSIT is non-refundable;<br\\\/>- If the notice of cancellation is received less than thirty (30) days from the DATE OF OCCUPANCY, no refund will be granted;<br\\\/><br\\\/>Exception: If the chalet is rebooked for the same dates and rate, the guest may choose between:<br\\\/>A refund minus a 10% fee, or<br\\\/>A credit note of equal value for a future stay.<br\\\/><br\\\/>In case of force majeure, see our policy: <a href=\\\"https:\\\/\\\/hebergia.ca\\\/force-majeure\\\/\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">https:\\\/\\\/hebergia.ca\\\/force-majeure\\\/<\\\/a>\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1620137275474\",\"position\":10,\"url\":\"https:\\\/\\\/hebergia.ca\\\/en\\\/faq\\\/#faq-question-1620137275474\",\"name\":\"What is the password for the wifi?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You\u2019ll find it in the welcome email sent 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The number is provided in your arrival instructions.<br\/><br\/>2\ufe0f\u20e3 For all other inquiries, our customer service is available:<br\/><strong>Monday to Friday:<\/strong> 10:00 a.m. to 5:00 p.m.<br\/><strong>Saturday and Sunday:<\/strong> 9:00 a.m. to 3:00 p.m.<br\/>You can reach us at <strong>450-297-1245<\/strong> (leave a message outside business hours) <br\/><br\/>You can also email us at <strong><a>info@hebergia.ca<\/a><\/strong> \u2013 emails are read and responded to during business hours.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1610259364957","position":2,"url":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1610259364957","name":"Arrival and departure times","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Arrival is from 5 p.m. and departure before 11 a.m. ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1679412169797","position":3,"url":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1679412169797","name":"Early arrival - Late departure","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We guarantee an arrival from 5 p.m. for all our chalets to ensure that the maintenance is well done and completed on your arrival.<br\/><br\/>The maintenance of a chalet between two rentals requiring several hours, in order to allow you an early arrival or a late departure, we must automatically block the previous or following day.<br\/><br\/>Thus, if you wish to obtain an early arrival (or late departure) an extra is requested. This gives you the option of arriving from 1 p.m. (or staying until 5 p.m.).<br\/>We ask that you send us a request by email to this effect at <a href=\"mailto:info@hebergia.ca\" target=\"_blank\" rel=\"noreferrer noopener\">info@hebergia.ca<\/a>.<br\/><br\/>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1611545229043","position":4,"url":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1611545229043","name":"Booking terms","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"- A DEPOSIT of 40% of the value of the stay is required at the time of reservation. The minimum age to make a reservation is twenty-five (25) years old. You may be asked for proof of ident<br\/><br\/>- In order to pay the balance due fifteen (15) days before the OCCUPATION DATE (Thirty (30) days, for reservations of 32 days or more) a payment request email will be sent to you.<br\/><br\/>- Within two (2) days prior to the DATE OF OCCUPANCY, a pre-authorization in the amount of $1000 will be blocked on the Renter's credit card, as a security DEPOSIT. This SECURITY DEPOSIT may be used to compensate the Landlord for any damage caused by the Tenant to the rented premises. This SECURITY DEPOSIT will be released automatically within 10 days of the end of the stay;<br\/><br\/><br\/>We suggest that you purchase cancellation insurance or check with your financial institution to see if travel insurance is part of your member benefits with your credit card. These insurances often include cancellation coverage, including accommodation reservations like ours.<br\/><br\/>For more details see the <a href=\"https:\/\/hebergia.ca\/en\/rental-agreement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Rental agreement<\/a>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1611545247953","position":5,"url":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1611545247953","name":"How do I check-in to the cottage?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The arrival is done entirely independently. ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1611545262969","position":6,"url":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1611545262969","name":"When will I receive the check-in instructions?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"An email with all essential information \u2014 including door code, address, and instructions \u2014 will be sent 4 days before your arrival.<br\/><br\/>Make sure your email address is valid and check your spam folder.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1679412501742","position":7,"url":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1679412501742","name":"How do I cancel my reservation?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To cancel a reservation you must send an email to <a href=\"mailto:info@hebergia.ca\" target=\"_blank\" rel=\"noreferrer noopener\">info@hebergia.ca<\/a>.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1620137224495","position":8,"url":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1620137224495","name":"How much will my refund be if I cancel (Stay of 31 days or less)?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"- The DEPOSIT is refundable, less an administrative fee of 10% of the value of the stay before taxes, if the notice of cancellation is received more than thirty (30) days from the DATE OF OCCUPANCY.<br\/><br\/>- If notice of cancellation is received between sixteen (15) days and thirty (30) days from the DATE OF OCCUPANCY, the DEPOSIT is non-refundable;<br\/><br\/>- If the notice of cancellation is received less than fifteen (15) days from the DATE OF OCCUPANCY, no refund will be granted;<br\/><br\/>Exception: If the chalet is rebooked for the same dates and rate, the guest may choose between:<br\/>- A refund minus a 10% fee, or<br\/>- A credit note of equal value for a future stay.<br\/>In case of force majeure, see our policy: https:\/\/hebergia.ca\/force-majeure\/","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1647980691450","position":9,"url":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1647980691450","name":"How much will my refund be if I cancel (Stay for 32 days or more)?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"- The DEPOSIT is refundable, less an administrative fee of 10% of the value of the stay before taxes, if the notice of cancellation is received more than ninety (90) days from the DATE OF OCCUPANCY.<br\/>- If notice of cancellation is received between ninety (90) days and thirty (30) days from the DATE OF OCCUPANCY, the DEPOSIT is non-refundable;<br\/>- If the notice of cancellation is received less than thirty (30) days from the DATE OF OCCUPANCY, no refund will be granted;<br\/><br\/>Exception: If the chalet is rebooked for the same dates and rate, the guest may choose between:<br\/>A refund minus a 10% fee, or<br\/>A credit note of equal value for a future stay.<br\/><br\/>In case of force majeure, see our policy: <a href=\"https:\/\/hebergia.ca\/force-majeure\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/hebergia.ca\/force-majeure\/<\/a>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1620137275474","position":10,"url":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1620137275474","name":"What is the password for the wifi?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You\u2019ll find it in the welcome email sent 4 days before your stay.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1751400713865","position":11,"url":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1751400713865","name":"How does the hot tub and A\/C? ...","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"All instructions for using the hot tub and air conditioning are in the unit\u2019s instruction guide.<br\/><br\/>This guide is available online via a link in the welcome email sent 4 days before your stay.<br\/><br\/>You\u2019ll find simple, illustrated instructions to help you enjoy all amenities.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1620137308754","position":12,"url":"https:\/\/hebergia.ca\/en\/faq\/#faq-question-1620137308754","name":"Lost &amp; found","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We are unfortunately not responsible for lost or forgotten items. If we have found them, it will be our pleasure to send them to you by Purolator. A fee of $ 25 + postage will be debited from the credit card on file.<br\/><br\/>We ask that you send us an email request to this effect at <a href=\"mailto:info@hebergia.ca\" target=\"_blank\" rel=\"noreferrer noopener\">info@hebergia.ca<\/a>.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/hebergia.ca\/en\/wp-json\/wp\/v2\/pages\/601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hebergia.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hebergia.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hebergia.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hebergia.ca\/en\/wp-json\/wp\/v2\/comments?post=601"}],"version-history":[{"count":2,"href":"https:\/\/hebergia.ca\/en\/wp-json\/wp\/v2\/pages\/601\/revisions"}],"predecessor-version":[{"id":23083,"href":"https:\/\/hebergia.ca\/en\/wp-json\/wp\/v2\/pages\/601\/revisions\/23083"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hebergia.ca\/en\/wp-json\/wp\/v2\/media\/1354"}],"wp:attachment":[{"href":"https:\/\/hebergia.ca\/en\/wp-json\/wp\/v2\/media?parent=601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}