CANCELLATION POLICY
The Tenant must advise the Landlord of any cancellation in writing;
Stay of 31 days or less
- The DEPOSIT is refundable, less an administrative fee of 10% of the value of the stay before taxes, if the notice of cancellation is received more than thirty (30) days from the DATE OF OCCUPANCY.
- If notice of cancellation is received between sixteen (16) days and thirty (30) days from the DATE OF OCCUPANCY, the DEPOSIT is non-refundable;
- If notice of cancellation is received within fifteen (15) days of the DATE OF OCCUPANCY, no refund will be granted;
Stay of 32 days or more
- The DEPOSIT is refundable, less an administrative fee of 10% of the value of the stay before taxes, if the notice of cancellation is received more than ninety (90) days from the DATE OF OCCUPATION.
- If notice of cancellation is received between ninety (90) days and thirty (30) days from the DATE OF OCCUPANCY, the DEPOSIT is non-refundable;
- If notice of cancellation is received less than thirty (30) days from the DATE OF OCCUPANCY, no refund will be granted;
Without limiting the scope of the foregoing, a refund may be issued if the Landlord succeeds in renting the unit initially reserved for another Tenant for the same dates, and at the same rental cost. In the event of such a situation, the Tenant will have the choice between a refund of the amount disbursed, from which a 10% administrative fee will have been deducted, or a credit note applicable to a future stay of a value equal to the amount disbursed.
In the context of the COVID-19 pandemic, please consult our policy applicable in the event of Force Majeure at https://hebergia.ca/en/in-response-to-the-covid-19-outbreak/
We suggest that you purchase cancellation insurance or check with your financial institution to see if travel insurance is part of your member benefits with your credit card. These insurances often include cancellation coverage, including accommodation reservations like ours.
BOOKING TERMS
- A DEPOSIT of 40% of the value of the stay, with a minimum of $500, is required at the time of booking.
The minimum age to make a reservation is twenty-five (25) years old. You may be asked for proof of identity.
- In order to pay the balance due fifteen (15) days before the OCCUPATION DATE (Thirty (30) days, for reservations of 32 days or more) a payment request email will be sent to you.
- Within two (2) days prior to the DATE OF OCCUPANCY, a pre-authorization in the amount of $1000 will be blocked on the Renter’s credit card, as a SECURITY DEPOSIT. This SECURITY DEPOSIT may be used to compensate the Landlord for any damage caused by the Tenant to the rented premises. This SECURITY DEPOSIT will be released automatically within 10 days of the end of the stay;
- The arrival being carried out in a perfectly autonomous way, the access instructions will be sent by email within 48 hours preceding the DATE OF OCCUPANCY;
In the context of the COVID-19 pandemic, the tenant agrees to comply with the Public Health rules in force at the time of his stay and understands that these are mandatory.
LANDLORD’S RESPONSIBILITY
1.1 The Landlord undertakes to provide the unit with all the furniture, dishes and accessories necessary for the use of the rented property.
- Included : A complete bedding set per bed is provided, as well as a large towel and washcloth per person.
- Included in limited quantities: Toilet paper, garbage bags and soap for the dishwasher.
- Not included: Tissues, paper towels, laundry detergent, soap and shampoo, bathrobes, additional spa towels, firewood.
1.2 The Landlord cannot be held responsible for any accident, injury or illness that may occur to the Tenant or his guests during the stay. By accepting this reservation, the Tenant and his guests accept the risks associated with their stay.
1.3 The Landlord cannot be held responsible for the theft or loss of the property of the Tenant or his guests during the stay.
1.4 The Landlord will not grant any refund or credit note to the Tenant for early departures or late arrivals.
1.5 The Landlord will not grant the Tenant any refund or credit note due to problems due to the vagaries of the weather or the deterioration of the quality of any body of water located near the residence, as well as any unforeseen interruption electricity and/or running water or gas services that arise during the stay.
1.6 The Landlord and/or his representative reserve the right to inspect the premises without notice and to have the necessary urgent work carried out.
1.7 The Landlord undertakes to notify the Tenant if, for one reason or another, he was unable to provide the rented unit. In the event of such a situation, the Tenant will be fully reimbursed, and no additional amount may be claimed by the latter;
RESPONSIBILITY OF THE TENANT
2.1 The Tenant is liable for material damage occurring in or on the rented unit and caused by himself or one of his guests during the rental period, for any reason whatsoever, directly or indirectly. The Tenant agrees to hold the Landlord harmless from any claim presented by anyone resulting from the damage for which he is responsible.
2.2 Specifically, but without limiting the scope of the foregoing in point 4.1, any breakage caused to the spa resulting from misuse or negligence by the Tenant will be charged. This does not confirm that a spa is present, so please refer to the personalized page of the unit on Hébergia’s website in the “Amenities” section.
2.3 The Tenant is responsible for the actions of any other person on the Leased Premises.
2.4 The Tenant must notify the Landlord of any breakage or damage caused during his stay, as well as of any defect observed during the rental period.
2.5 The tenant is responsible for the maintenance of the spa during his stay, and it is his obligation to ensure that it is returned to the same condition as on his arrival. He must ensure that the spa always works well and that it retains a sufficient quantity of water for its proper functioning. In the event of a problem, the Tenant must immediately notify The Landlord.
CONDITIONS, ADDITIONAL FEES, AND PROHIBITIONS
3.1 Post-stay cleaning is included in the rental, but an ADDITIONAL CHARGE of $150 will apply in the event the property is left in a particularly messy condition. Example: Dirty dishes, presence of garbage on the property, items left in the refrigerator, uncleaned BBQ.
3.2 Garbage must be sorted and deposited in the place specified in the instructions received by email. ADDITIONAL FEE of $100 will be charged otherwise.
3.3 In the event that the person in charge of the maintenance of the spa is obliged to travel during the stay due to a deterioration in the quality of the water, an ADDITIONAL EXPENSE of $75 will be invoiced. ADDITIONAL $100 maintenance CHARGES will also be charged in the event that the spa is returned to an unsanitary condition requiring it to be emptied.
3.4 The long-distance charges incurred by the Tenant will be billed to the credit card on file in addition to an administrative CHARGE of $10, upon receipt of the monthly statement.
3.5 Wifi: wifi is limited in some units, please refer to the personalized page of the unit on the Hébergia website in the “Amenities” section. CHARGES is $5 per additional GB.
3.6 Tents, tent trailers, caravans, snowmobiles, and ATVs are PROHIBITED on unit property.
3.7 The number of authorized parking spaces indicated in the contract must be respected. Parking in the surrounding streets is PROHIBITED.
3.8 Unless otherwise specified, animals are FORBIDDEN inside and outside the units. In units where animals are allowed, ADDITIONAL CHARGES apply at the time of booking.
3.9 Smoking is NOT allowed inside the unit.
3.10 The use of fireworks is PROHIBITED at all times;
3.11 The Tenant agrees to respect reasonable rules of conduct and to maintain a reasonable noise level at all times so as not to disturb neighbors and residents of the area. Outside noise is PROHIBITED between 10 p.m. and 7 a.m. To this end, the Tenant agrees to be very careful when using the spa between 10 p.m. and 7 a.m.
Any transgression to one of the points present in clauses 3.7 to 3.11 will cause ADDITIONAL EXPENSES of $500 per violation, for the inconveniences caused and an immediate eviction of all the occupants could be required;
3.12 IMPORTANT: The number of people indicated in the contract must represent all the people present in the unit, inside and outside, whether for one night or during the day. This number cannot be exceeded at ANY TIME. In the event that an overrun is observed, ADDITIONAL CHARGES of $125 per additional person will be billed and an immediate eviction of all occupants may be required. Please note that exterior surveillance cameras are present in the majority of units;
NON-COMPLIANCE
4.1 Non-compliance with the conditions listed in this contract by the Tenant or his guests may result in the termination of this contract by the Landlord and will cause the eviction of all occupants without any compensation or reimbursement.
4.2 In addition, the parties choose as sole competent court the courts sitting in Sherbrooke, Quebec, in the judicial district of Saint-François to dispose of all requests, claims and/or disputes related to this agreement and all related matters, the parties specifically excluding the jurisdiction of any other authority, court or tribunal of any other district. In this regard, the parties elect domicile in the judicial district of Saint-François;
5. CONSENT
5.1 This contract is in no way renewable and does not bind the two parties by a lease of residential accommodation. The Tenant cannot sublet the unit, in whole or in part, or assign the contract to a third party without the agreement of the Landlord.
5.2 Without limiting the scope of the foregoing, The Tenant acknowledges that the Landlord may indemnify itself for any damage or non-compliance with this contract out of the security DEPOSIT. The Tenant understands that his responsibility is not limited to the amount of the DEPOSIT and that he undertakes to find a reasonable agreement with the Landlord for any amount that would exceed the value thereof.
5.3 Tenants acknowledge that Hébergia is in no way a travel agency, tour operator or reservation agency. Hébergia’s responsibility is limited to i) allowing accommodation providers to offer and promote their accommodation on the platform, ii) allowing travellers to search for accommodation through the Hébergia platform, iii) offering accommodation providers to promoting their accommodation on other platforms and iiii) providing accommodation providers with technological tools to conclude and manage reservations and payments. 5.4 The parties acknowledge having read and understood the content of this rental agreement and declare that they are satisfied with it.