RENTAL AGREEMENT
BOOKING TERMS
1.1 A DEPOSIT of 40% of the value of the stay, with a minimum of $500, is required at the time of booking. This amount will be charged to the Landlord’s credit card and the reservation will be confirmed by email as soon as the transaction has been authorized. The balance will be automatically collected fifteen (15) days before the OCCUPANCY DATE on the Landlord’s credit card (Thirty (30) days, for reservations of 32 days or more). The arrival being carried out in a perfectly autonomous way, the access instructions will be sent by email within 48 hours preceding the DATE OF OCCUPANCY.
1.2 For any reservation made within fifteen (15) days of the OCCUPATION DATE, the TOTAL AMOUNT of the reservation must be paid by Interac transfer to info@hebergia.ca upon receipt of confirmation.
1.3 Within two (2) days prior to the DATE OF OCCUPANCY, an amount of $1000 will be blocked on the Landlord’s credit card, as a SECURITY DEPOSIT. This SECURITY DEPOSIT may be used to compensate the Landlord for any damage caused by the Tenant to the rented premises. This SECURITY DEPOSIT will be released in the days following the end of the stay.
1.4 The minimum age to make a reservation is twenty-five (25) years old. You may be asked for proof of identity.
1.5 In the context of the COVID-19 pandemic, the tenant agrees to comply with the Public Health rules in force at the time of his stay and understands that these are mandatory.
CANCELLATION POLICY
The Tenant must advise the Landlord of any cancellation in writing;
2.1 Stay of 31 days or less
2.1.1 The DEPOSIT is refundable, less an administrative fee of 10% of the value of the stay before taxes, if the notice of cancellation is received more than thirty (30) days from the DATE OF OCCUPANCY.
2.1.2 If notice of cancellation is received between sixteen (16) days and thirty (30) days from the DATE OF OCCUPANCY, the DEPOSIT is non-refundable;
2.1.3 If notice of cancellation is received within fifteen (15) days of the DATE OF OCCUPANCY, no refund will be granted;
2.2 Stay of 32 days or more
2.2.1 The DEPOSIT is refundable, less an administrative fee of 10% of the value of the stay before taxes, if the notice of cancellation is received more than ninety (90) days from the DATE OF OCCUPATION.
2.2.2 If notice of cancellation is received between ninety (90) days and thirty (30) days from the DATE OF OCCUPANCY, the DEPOSIT is non-refundable;
2.2.3 If notice of cancellation is received less than thirty (30) days from the DATE OF OCCUPANCY, no refund will be granted;
Without limiting the scope of the foregoing, a refund may be issued if the Landlord succeeds in renting the unit initially reserved for another Tenant for the same dates, and at the same rental cost. In the event of such a situation, the Tenant will have the choice between a refund of the amount disbursed, from which a 10% administrative fee will have been deducted, or a credit note applicable to a future stay of a value equal to the amount disbursed.
In the context of the COVID-19 pandemic, please consult our policy applicable in the event of Force Majeure at https://hebergia.ca/en/in-response-to-the-covid-19-outbreak/
We suggest that you purchase cancellation insurance or check with your financial institution to see if travel insurance is part of your member benefits with your credit card. These insurances often include cancellation coverage, including accommodation reservations like ours.
LANDLORD’S RESPONSIBILITY
3.1 The Landlord undertakes to provide the tenant with all the furniture, dishes, and accessories necessary for the use of the rented property in accordance with the description on the unit’s website page.
3.2 The Landlord cannot be held responsible for any accident, injury or illness that may occur to the Tenant or his guests during the stay. By accepting this reservation, the Tenant and his guests accept the risks associated with their stay.
3.3 The Landlord cannot be held responsible for the theft or loss of the property of the Tenant or his guests during the stay.
3.4 The Landlord will not grant any refund or credit note to the Tenant for early departures or late arrivals.
3.5 Le Landlord will not issue any refunds or provide credit notes to the Tenant in the event of occasional presence of small animals such as mice, voles, flies, and ladybugs in the accommodation due to its rural location. Please inform us immediately if you observe their presence.
3.6 The Landlord will not grant the Tenant any refund or credit note due to problems due to the vagaries of the weather or the deterioration of the quality of any body of water located near the residence, as well as any unforeseen interruption electricity and/or running water or gas services that arise during the stay.
3.7 The Landlord and/or his representative reserve the right to inspect the premises without notice and to have the necessary urgent work carried out.
3.8 The Landlord undertakes to notify the Tenant if, for one reason or another, he was unable to provide the rented unit. In the event of such a situation, the Tenant will be fully reimbursed, and no additional amount may be claimed by the latter;
RESPONSIBILITY OF THE TENANT
4.1 The Tenant is liable for material damage occurring in or on the rented unit and caused by himself or one of his guests during the rental period, for any reason whatsoever, directly or indirectly. The Tenant agrees to hold the Landlord harmless from any claim presented by anyone resulting from the damage for which he is responsible.
4.2 Specifically, but without limiting the scope of the foregoing in section 4.1, any damage caused to the hot tub due to improper use or negligence by the Tenant will result in additional charges. This does not confirm the presence of a hot tub in this unit. We invite you to check the unit’s personalized page on the Hébergia website, under the “Amenities” section, to verify the availability of the hot tub.
4.3 The Tenant is responsible for the actions of any other person on the Leased Premises.
4.4 The Tenant must notify the Landlord of any breakage or damage caused during his stay, as well as of any defect observed during the rental period.
ADDITIONAL FEES, AND PROHIBITIONS
5.1 Cleaning fees after your stay are included in the rental, providing you with a hassle-free experience. However, in order to maintain the cleanliness of the property, ADDITIONAL FEES may be applied if the property is left in an unkempt state, potentially up to $400. Here are the potential fees:
• $150 + taxes for significant cleanliness neglect of the property.
• If trash, refrigerator, and pantry are not emptied: $50 + taxes.
• If dishes are not left clean and countertops are not cleaned: $50 + taxes.
• If BBQ grills are not cleaned: $50 + taxes.
• If garbage is not sorted and not placed in outdoor bins: $100 + taxes.
• If the hot tub has not been properly used and requires special cleaning: $100 + taxes.
We encourage our guests to keep the property clean and in good condition to ensure a pleasant experience for everyone.
5.2 The long-distance charges incurred by the Tenant will be billed to the credit card on file in addition to an administrative CHARGE of $10, upon receipt of the monthly statement.
5.3 IMPORTANT :
5.3.1 External noise is STRICTLY PROHIBITED between 10 PM and 7 AM.
5.3.2 The total capacity of the chalet MUST NEVER BE EXCEEDED, whether for an overnight stay or during the day. Please note that outdoor surveillance cameras are in place.
5.3.3 The use of fireworks is STRICTLY FORBIDDEN at all times.
5.3.4 Parking in the neighboring streets is PROHIBITED.
5.3.5 Tents, camper trailers, caravans, snowmobiles, and ATVs are PROHIBITED on the unit’s premises.
5.3.6 Pets are NOT ALLOWED (in units where pets are permitted, specific rules apply at the time of booking).
5.3.7 Smoking INSIDE the unit is ABSOLUTELY PROHIBITED.
In the event of non-compliance with any of the points stated in this clause, ADDITIONAL FEES of $500 will be applied due to the inconveniences caused. These fees may accumulate in the case of violations of multiple points.
NON-COMPLIANCE
6.1 The Tenant and their guests must adhere to the conditions stated in this contract. In the event of non-compliance, the Landlord reserves the right to terminate the contract and evict all occupants without any compensation or refund.
6.2 In addition, the parties choose as sole competent court the courts sitting in Sherbrooke, Quebec, in the judicial district of Saint-François to dispose of all requests, claims and/or disputes related to this agreement and all related matters, the parties specifically excluding the jurisdiction of any other authority, court or tribunal of any other district. In this regard, the parties elect domicile in the judicial district of Saint-François;
CONSENT
7.1 This contract is in no way renewable and does not bind the two parties by a lease of residential accommodation. The Tenant cannot sublet the unit, in whole or in part, or assign the contract to a third party without the agreement of the Landlord.
7.2 Without limiting the scope of the foregoing, The Tenant acknowledges that the Landlord may indemnify itself for any damage or non-compliance with this contract out of the security DEPOSIT. The Tenant understands that his responsibility is not limited to the amount of the DEPOSIT and that he undertakes to find a reasonable agreement with the Landlord for any amount that would exceed the value thereof.
7.3 Tenants acknowledge that Hébergia is in no way a travel agency, tour operator or reservation agency. Hébergia’s responsibility is limited to i) allowing accommodation providers to offer and promote their accommodation on the platform, ii) allowing travellers to search for accommodation through the Hébergia platform, iii) offering accommodation providers to promoting their accommodation on other platforms and iiii) providing accommodation providers with technological tools to conclude and manage reservations and payments.
7.4 The parties acknowledge having read and understood the content of this rental agreement and declare that they are satisfied with it.