YOU HAVE QUESTIONS? WE HAVE ANSWERS
Monday to Friday from 10 a.m. to 6.30 p.m., Saturday and Sunday from 9 a.m. to 3 p.m. You can reach us at 450-297-1245 (this number will be temporarily out of service until May 15, 2023) and leave a message, or send an email to info@hebergia.ca. – If you are currently staying at one of our chalets and require immediate assistance, please refer to the “Traveller Portal” you received following your PreCheck-In with Rental Ninja. The one that includes, among other things, the access codes.
Arrival is from 5 p.m. and departure before 11 a.m.
We guarantee an arrival from 5 p.m. for all our chalets to ensure that the maintenance is well done and completed on your arrival.
The maintenance of a chalet between two rentals requiring several hours, in order to allow you an early arrival or a late departure, we must automatically block the previous or following day.
Thus, if you wish to obtain an early arrival (or late departure) an extra is requested. This gives you the option of arriving from 1 p.m. (or staying until 5 p.m.).
We ask that you send us a request by email to this effect at info@hebergia.ca.
– A DEPOSIT of 40% of the value of the stay, with a minimum of $500, is required at the time of reservation. The minimum age to make a reservation is twenty-five (25) years old. You may be asked for proof of identity;
– In order to pay the balance due fifteen (15) days before the OCCUPATION DATE (Thirty (30) days, for reservations of 32 days or more) a payment request email will be sent to you.
– Within two (2) days prior to the DATE OF OCCUPANCY, a pre-authorization in the amount of $1000 will be blocked on the Renter’s credit card, as a security DEPOSIT. This SECURITY DEPOSIT may be used to compensate the Landlord for any damage caused by the Tenant to the rented premises. This SECURITY DEPOSIT will be released automatically within 10 days of the end of the stay;
– In the context of the COVID-19 pandemic, please consult our policy applicable in the event of Force Majeure at https://hebergia.ca/force-majeure/;
We suggest that you purchase cancellation insurance or check with your financial institution to see if travel insurance is part of your member benefits with your credit card. These insurances often include cancellation coverage, including accommodation reservations like ours.
For more details see the Rental agreement
The arrival is done entirely independently. You will receive a PreCheck-In request from the Rental-Ninja app within 5 days of your arrival. Once this is done, you will have access to the “Traveller’s Portal”. In this portal there are the reception instructions, address, door code, emergency number and a guide on the functionality of the chalet.
You will receive a PreCheck-In request from the Rental-Ninja app within 5 days of your arrival. Once this is done, you will have access to the “Traveller’s Portal”. In this portal there are the reception instructions, address, door code, emergency number and a guide on the functionality of the chalet.
To cancel a reservation you must send an email to info@hebergia.ca.
– The DEPOSIT is refundable, less an administrative fee of 10% of the value of the stay before taxes, if the notice of cancellation is received more than thirty (30) days from the DATE OF OCCUPANCY.
– If notice of cancellation is received between sixteen (15) days and thirty (30) days from the DATE OF OCCUPANCY, the DEPOSIT is non-refundable;
– If the notice of cancellation is received less than fifteen (15) days from the DATE OF OCCUPANCY, no refund will be granted;
Without limiting the scope of the foregoing, a refund may be issued if The Landlord succeeds in renting the unit initially reserved to another Tenant for the same dates, and at the same rental cost. In such a situation, the Tenant will have the choice between a refund of the amount disbursed, from which a 10% administrative fee will have been deducted, or a credit note applicable to a future stay of a value equal to the amount disbursed;
In the context of the COVID-19 pandemic, please consult our policy applicable in the event of Force Majeure at https://hebergia.ca/en/in-response-to-the-covid-19-outbreak/
– The DEPOSIT is refundable, less an administrative fee of 10% of the value of the stay before taxes, if the notice of cancellation is received more than ninety (90) days from the DATE OF OCCUPANCY.
– If notice of cancellation is received between ninety (90) days and thirty (30) days from the DATE OF OCCUPANCY, the DEPOSIT is non-refundable;
– If the notice of cancellation is received less than thirty (30) days from the DATE OF OCCUPANCY, no refund will be granted;
Without limiting the scope of the foregoing, a refund may be issued if The Landlord succeeds in renting the unit initially reserved to another Tenant for the same dates, and at the same rental cost. In such a situation, the Tenant will have the choice between a refund of the amount disbursed, from which a 10% administrative fee will have been deducted, or a credit note applicable to a future stay of a value equal to the amount disbursed;
In the context of the COVID-19 pandemic, please consult our policy applicable in the event of Force Majeure at https://hebergia.ca/en/in-response-to-the-covid-19-outbreak/
For details of our Policy relating to Coronavirus and its variants (COVID-19), see our Force majeur section.
You will find all the information of this kind in the “Traveller’s Portal” to which you have access following your PreChek-In. In this portal there are the reception instructions, address, door code, emergency number and a guide on the functionalities of the chalet.
We are unfortunately not responsible for lost or forgotten items. If we have found them, it will be our pleasure to send them to you by Purolator. A fee of $ 25 + postage will be debited from the credit card on file.
We ask that you send us an email request to this effect at info@hebergia.ca.