FAQ

YOU HAVE QUESTIONS? WE HAVE ANSWERS

Every day from 10 a.m. to 5 p.m. You can reach us at 819-847-0476 and leave a message, or send an email to info@hebergia.ca. – If you are currently staying in one of our chalets and need immediate assistance, please refer to the various numbers listed on the instruction page you received, the one that includes, among other things, the access codes.

Arrival is from 5 p.m. and departure before 11 a.m. No late check-out or early check-in is accepted, but you can book an extra day at a very low cost. Send us a request at info@hebergia.ca.

1.1 A DEPOSIT of 40% of the value of the stay, with a minimum of $500, is required at the time of booking. This amount will be charged to the Landlord’s credit card and the reservation will be confirmed by email as soon as the transaction has been authorized. The balance will be automatically collected fifteen (15) days before the OCCUPANCY DATE on the Landlord’s credit card. The arrival being carried out in a perfectly autonomous way, the access instructions will be sent by email within 48 hours preceding the DATE OF OCCUPANCY.

1.2 For any reservation made within fifteen (15) days of the OCCUPATION DATE, the TOTAL AMOUNT of the reservation must be paid by Interac transfer to info@hebergia.ca upon receipt of confirmation.

1.3 Within two (2) days prior to the DATE OF OCCUPANCY, an amount of $1000 will be blocked on the Landlord’s credit card, as a SECURITY DEPOSIT. This SECURITY DEPOSIT may be used to compensate the Landlord for any damage caused by the Tenant to the rented premises. This SECURITY DEPOSIT will be released in the days following the end of the stay.

1.4 The minimum age to make a reservation is twenty-five (25) years old. You may be asked for proof of identity.

1.5 In the context of the COVID-19 pandemic, the tenant agrees to comply with the Public Health rules in force at the time of his stay and understands that these are mandatory.

For more details see the Rental agreement

Arrival is completely autonomous. You will receive the instructions by email the day before your arrival.

The day before your arrival, you will receive an email including an internet link with a password. This link will give you access to the chalet instruction sheet which includes the check-in instructions.

2.1.1 The DEPOSIT is refundable, less an administrative fee of 10% of the value of the stay before taxes, if the notice of cancellation is received more than thirty (30) days from the DATE OF OCCUPANCY.

2.1.2 If notice of cancellation is received between sixteen (16) days and thirty (30) days from the DATE OF OCCUPANCY, the DEPOSIT is non-refundable;

2.1.3 If notice of cancellation is received within fifteen (15) days of the DATE OF OCCUPANCY, no refund will be granted;

2.3 Without limiting the scope of the foregoing, a refund may be issued if the Landlord succeeds in renting the unit initially reserved for another Tenant for the same dates, and at the same rental cost. In the event of such a situation, the Tenant will have the choice between a refund of the amount disbursed, from which a 10% administrative fee will have been deducted, or a credit note applicable to a future stay of a value equal to the amount disbursed.

2.4 In the context of the COVID-19 pandemic, please consult our policy applicable in the event of Force Majeure at https://hebergia.ca/en/in-response-to-the-covid-19-outbreak/

2.2.1 The DEPOSIT is refundable, less an administrative fee of 10% of the value of the stay before taxes, if the notice of cancellation is received more than ninety (90) days from the DATE OF OCCUPATION.

2.2.2 If notice of cancellation is received between ninety (90) days and thirty (30) days from the DATE OF OCCUPANCY, the DEPOSIT is non-refundable;

2.2.3 If notice of cancellation is received less than thirty (30) days from the DATE OF OCCUPANCY, no refund will be granted;

2.3 Without limiting the scope of the foregoing, a refund may be issued if the Landlord succeeds in renting the unit initially reserved for another Tenant for the same dates, and at the same rental cost. In the event of such a situation, the Tenant will have the choice between a refund of the amount disbursed, from which a 10% administrative fee will have been deducted, or a credit note applicable to a future stay of a value equal to the amount disbursed.

2.4 In the context of the COVID-19 pandemic, please consult our policy applicable in the event of Force Majeure at https://hebergia.ca/en/in-response-to-the-covid-19-outbreak/

For details of our Policy relating to Coronavirus and its variants (COVID-19), see our Force majeur section.

You will find all the information of this kind on the link which was sent to you by email, the day before your arrival.

We are unfortunately not responsible for lost or forgotten items. If we have found them, it will be our pleasure to send them to you by post. A fee of $ 25 + postage will be debited from the credit card on file.

We ask that you send us an email request to this effect at info@hebergia.ca.

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